Privacy Policy

1. Who We Are

This privacy policy applies to Cleaning London Ltd (trading as Cleaning London), 167–169 Great Portland Street, London, W1W 5PF. We are the data controller for personal information collected through this website (cleaning.london). You can contact us at contact@cleaning.london.

2. What Data We Collect

We may collect the following personal data when you use our website or contact us:

• Name and contact details (email address, phone number)
• Postal address and postcode
• Information about the service you require
• Messages and enquiries submitted via our contact and quote forms
• Technical data: IP address, browser type, pages visited (analytics only, no personal identification)

3. How We Use Your Data

We use your personal data to:

• Respond to your enquiries and provide the cleaning services you request
• Send you quotes and booking confirmations
• Communicate with you about your service (e.g. appointment reminders)
• Improve our website and services (anonymised analytics)
• Comply with our legal obligations

We will only contact you for marketing purposes if you have explicitly given us consent to do so.

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

• Contract performance — when processing is necessary to fulfil a cleaning service you have requested
• Legitimate interests — to respond to enquiries and improve our service
• Consent — for any direct marketing communications
• Legal obligation — where we are required to retain data by law

5. How We Share Your Data

We do not sell, trade, or rent your personal data to third parties. We may share data with:

• Web3Forms — our contact form processor (for form submissions only)
• Cloudflare — our hosting and CDN provider (processes page requests)
• Our cleaning operatives, to the extent necessary to deliver your booked service

All third-party processors are contractually required to handle your data securely and in accordance with applicable data protection law.

6. Cookies and Analytics

This website uses Cloudflare Web Analytics, which is cookie-free and does not track individual users or store any personally identifiable information. No consent is required for this analytics tool.

We do not use Google Analytics, Facebook Pixel, or any other third-party tracking cookies. Our cookie consent banner is provided as a precautionary measure for any future additions.

7. Data Retention

We retain enquiry and contact data for a maximum of 3 years from the date of last contact, after which it is securely deleted. Financial transaction records are retained for 7 years in accordance with HMRC requirements.

8. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request erasure of your data ("right to be forgotten")
• Object to processing based on legitimate interests
• Withdraw consent at any time (where consent was the legal basis)
• Lodge a complaint with the ICO (Information Commissioner's Office)

To exercise any of these rights, please contact us at contact@cleaning.london.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website is served over HTTPS (SSL/TLS) at all times.

10. Changes to This Policy

We may update this privacy policy from time to time. The "last updated" date at the top of this page will reflect any changes. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact:

Cleaning London Ltd
167–169 Great Portland Street
London, W1W 5PF
Email: contact@cleaning.london
Phone: +44 20 3555 8888